Return eligibility

Returns may be accepted when the product is unused, uninstalled, undamaged, complete, and returned in its original packaging with all included accessories, manuals, labels, and protective materials. Eligibility is reviewed after you contact VORNEXPARTS support.

• Unused condition: Products should show no signs of installation, road use, scratches, mounting marks, fluid exposure, alteration, or wear.
• Complete packaging: Include all original product components, inserts, hardware, and packaging materials.
• Order verification: We may request your order number, contact details, product photos, or issue description before approving the return.

Non-returnable situations

Some items may not qualify for return because of safety, fitment, condition, or handling concerns. This helps maintain consistent standards for every customer.

• Products that have been installed, used, modified, painted, cut, wired, programmed, damaged, or altered after delivery.
• Items returned without original packaging, missing parts, missing accessories, missing hardware, or missing identifying labels.
• Products damaged by incorrect installation, improper fitment checks, misuse, neglect, exposure, or unauthorized repair.
• Final-sale, clearance, customized, special-order, or hygiene-sensitive items when marked as non-returnable on the product page or order details.

How to request a return

To start a return review, contact our support team before sending any item back. This allows us to confirm your order, review the product condition, and provide the correct return instructions.

Refund review and processing

Once an approved return is received, we inspect the product condition and compare it with the return request. If approved after inspection, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

• Inspection required: Refunds are not completed until the returned product has been received and reviewed.
• Original payment method: Approved refunds are generally returned to the same payment method used at checkout.
• Shipping costs: Original shipping fees, return shipping fees, handling costs, or carrier charges may be non-refundable unless required by applicable law or caused by our error.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, incomplete, or visibly affected during transit, contact us as soon as possible with photos of the product, packaging, shipping label, and any visible issue. Keep all packaging materials until the case is reviewed.

• Do not discard the shipping box, protective material, labels, or product packaging while your case is under review.
• Photos should clearly show the item, the affected area, the full package, and the shipping label.
• We may offer a replacement, refund, or other resolution after reviewing the details of the order.

Exchanges and replacements

When an exchange or replacement is available, our support team will explain the next step based on product availability, item condition, and the reason for the request. If the original item is no longer available, we may suggest an alternative product or refund review.

• Compatibility exchanges: Please provide vehicle details and product photos so we can better understand the fitment issue.
• Replacement review: Replacements may require inspection, documentation, or return of the original item.
• Availability: Replacement options depend on current inventory and product status.

Return shipping responsibility

Unless the return is due to an error from VORNEXPARTS or a confirmed issue with the delivered item, customers may be responsible for return shipping costs. We recommend using a trackable shipping method and keeping your return receipt until the return is completed.

• Products should be packed securely to prevent movement, scratches, or damage in transit.
• VORNEXPARTS is not responsible for returned items lost or damaged during return transit when shipped by the customer.
• Return instructions must be followed exactly once provided by our support team.

Order cancellations

If you need to cancel an order, contact us quickly. We will do our best to help, but cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment. If an order has already shipped, it may need to be handled under the return process after delivery.